Prem Super Sandwich

During peak lunch and evening hours in Bengaluru, counter congestion resulted in lost orders, 25-minute wait times, and kitchen confusion over custom item modifications. Additionally, high commission fees from food delivery aggregators were eroding net margins, necessitating a direct ordering channel that was faster and easier than third-party apps.

Deployed a frictionless QR table and takeaway ordering progressive web application featuring zero login friction and instant UPI payments. Engineered a real-time Kitchen Display System (KDS) running on WebSockets that routes food tickets directly to sandwich prep stations, complete with elapsed preparation timers and acoustic chimes upon order readiness. Integrated direct thermal Kitchen Order Ticket (KOT) printing to eliminate verbal counter misunderstandings entirely.

Table turnaround speed improved by 35%, and direct customer pickup orders increased by 80%, substantially reducing reliance on aggregator commissions. The kitchen comfortably processes over 1,500 orders daily with zero lost tickets and sub-400ms menu interaction speed on mobile devices.